Terms & Conditions

Wellington Cars of Wokingham provides private hire taxi and airport transfer services throughout Wokingham, Berkshire, and surrounding areas. We offer local journeys, airport transfers, business travel, long-distance travel, and chauffeur services.

2.1 Booking Confirmation

A booking is considered confirmed only when you receive confirmation from Wellington Cars of Wokingham via telephone, email, text message, or online booking confirmation.

2.2 Customer Responsibilities

You are responsible for providing accurate information, including:

• Pick-up and destination addresses
• Date and time of travel
• Flight details (where applicable)
• Number of passengers
• Luggage requirements
• Special requirements such as child seats or wheelchair access

2.3 Vehicle Selection

Customers are responsible for selecting a vehicle suitable for the number of passengers and luggage. Children of any age count as one passenger for licensing and insurance purposes.

3.1 Fare Quotations

All quotations are based on the information provided at the time of booking. Prices may be adjusted if there are changes to:

• Pick-up or destination locations
• Passenger numbers
• Vehicle requirements
• Additional waiting time
• Route changes requested during the journey

Quoted prices are subject to confirmation at the time of booking.

3.2 Additional Charges

Additional charges may apply for:

• Extended waiting times
• Airport parking fees where applicable
• Additional pick-up or drop-off points
• Significant itinerary changes
• Special event or holiday surcharges

Any applicable charges will be communicated whenever reasonably possible.

4.1 Flight Monitoring

Where flight details are provided, we will make reasonable efforts to monitor flight arrivals and adjust collection times accordingly. However, customers must ensure flight details are accurate.

4.2 Waiting Time

Airport transfer bookings include a reasonable complimentary waiting period after the flight lands. Additional waiting charges may apply after this period has expired.

4.3 Missed Connections

We recommend allowing sufficient time for airport check-in, security procedures, and traffic conditions.

Payment may be made by:

Payment may be required in advance for certain bookings, including airport transfers, long-distance journeys, and corporate services.

6.1 Customer Cancellations

If you need to cancel your booking, please notify us as soon as possible. Cancellation charges may apply where:

• A driver has already been dispatched
• The driver has arrived at the collection point
• The booking is cancelled shortly before the scheduled collection time

Refunds, where applicable, will be processed using the original payment method.

6.2 No-Show Policy

A booking may be treated as a "No Show" if:

• The passenger cannot be contacted at the agreed collection time
• The passenger fails to arrive at the designated meeting point within the waiting period
• Incorrect contact details have been provided

For the comfort and safety of all passengers and drivers:

• Smoking and vaping are prohibited in all vehicles.
• Excessive alcohol consumption, abusive behaviour, or threatening conduct will not be tolerated.
• Passengers are responsible for any damage caused to the vehicle during the journey.
• Cleaning or repair charges may be applied where necessary.

Passengers are responsible for ensuring luggage is suitable for the booked vehicle.

While we take reasonable care, all luggage and personal belongings are carried at the owner's risk. Wellington Cars of Wokingham accepts no responsibility for loss or damage to luggage unless caused directly by our proven negligence.

We will make every reasonable effort to provide punctual service. However, we cannot guarantee arrival times due to circumstances beyond our control, including:

• Traffic congestion
• Road closures
• Accidents
• Severe weather
• Vehicle breakdowns
• Government restrictions or emergencies

Where possible, alternative arrangements will be made if service disruption occurs.

Our liability is limited to the value of the booked journey. We shall not be liable for:

• Missed flights or connections
• Loss of profits
• Business interruption
• Indirect or consequential losses
• Delays beyond our reasonable control

To maintain service availability, we reserve the right to subcontract bookings to licensed and insured partner operators where necessary. Any subcontracted service will be provided to the same standards expected by Wellington Cars of Wokingham.

Any property found in our vehicles will be retained for a reasonable period where possible.

Customers should contact us promptly regarding lost items. While we will make reasonable efforts to return property, we accept no liability for items left in vehicles.

We process personal information in accordance with applicable UK data protection laws and our Privacy Policy.

Information provided by customers will only be used for booking management, service delivery, legal compliance, and customer support purposes.

Wellington Cars of Wokingham reserves the right to amend these Terms and Conditions at any time. Updated versions will be published on this website. Existing confirmed bookings will remain subject to the Terms in effect at the time of booking.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.